QUALITY & WARRANTY
Our premium Acacia Fabric from Belgium is available in a dozen of different textures and over a hundred colours. Additionally, our signature fabric is fire retardant, scratch/water/stain resistant, do not release any chemicals over time even when exposed to direct sun, and any spill can easily be wiped away at the moment it happens with a damp cloth.
We only offer Full Grain Leather, the highest rank of leather in term of quality. Its natural surface is unique, extremely strong and durable as it contains the strongest fibres in the hide, and breathable resulting in less moisture from prolonged contact. As full grain leather ages, rather than wearing out, it burnishes and beautifies, developing a much sought-after patina and unique character that cannot be easily duplicated.
Our sofas' frames are made out of Kapur wood, found in lowland tropical rain forests of South-East Asia. Kapur Wood is famous its high surface hardness (class 2 durability), weather resistance, unmatched quality and resistance to termites.
As we care about animal welfare, we got certified by the Responsible Down Standard that verifies that no geese and/or ducks is harmed across our supply chain from farm to finished products.
All our sofas are under warranty for one year (does not include wear and tear), additionally any fabrication defect from our sofas' structure or cover would be replaced as soon as possible and our feather filled cushions can be refilled free of charges during the two first years.
Our Quartz (Marble/Classic Serie) dining table tops, natural stones sourced in Vietnam, are top quality, easy to maintain and long lasting. In addition of being scratch, stain and microbial resistant, our stone table tops are also certified by NSF and GreenGuard as safe for food and free of volatile organic compounds. Finally, our material prevents mold growth, is environmentally friendly and under warranty for 15 years.
Our wooden dining table legs are made of solid Ash wood, which is hard and strong at the same time. It also has very good properties of resistance towards alkalis and acids and high elasticity.
Our metal dining table legs are powder coated. It adds to the durability, helping the frame to withstand damages better and last longer. Corrosion Resistant. Powder coating also provides a protective barrier that helps prevent corrosion, hence avoid rust and moisture.
Lead time upon delivery of made-to-order items:
SOFAS: 6-8 weeks
DINING TABLES: 2-4 weeks
*Kindly understand that some delivery dates may be delay due to unforeseen events due to COVID-19.
RETURN & EXCHANGE POLICY
a) Payment made is not refundable or transferable.
b) Goods ordered and/or sold are not subject to change, cancellation and/or return.
c) Goods delivered must be checked and any defects or discrepancies must be notified immediately, failure which no responsibility will be accepted and such goods are not returnable.
d) Goods are subjected to delay for not more than 4 weeks from the confirmed date of delivery.
e) Storage needed after the agreed date of delivery will be charged at $50 per item per month.